Oracle Campaigns - Publisher FAQs

FAQs

Below you will find answers to the questions we get asked the most by Publishers.

When do I ask Convertr and when do I ask Dentsu for Support?

Your first line of support will be your main Dentsu contact. If an issue occurs that the Dentsu team need further assistance on, they will contact the Convertr support team.

 The Convertr support team is available for assistance with any platform specific and technical questions. We are not able to help with campaign questions, as we do not have that insight.

Why can I not log in to Convertr?

Depending on the specific issue you are facing, please ensure the following:

• You are using the correct username
• You are using the correct password
• You are accessing the correct URL (https://oracle.cvtr.io/)

 If you are still experiencing issues please use the Forgotten Password feature to reset your password and try your login again.

What data should be filled in the Partner Program?

The Partner Program is required if the campaign includes multiple programs. If so
you should populate the field with the program that each lead originated from. 

For example, if the campaign includes both TechTarget QSO and Multi-touch programs, this field would be populated with the program that each lead originated from.

 If the campaign is only running one program, you can leave this blank.

What is the character limit in the Notes field? 

As far as we are aware there is no character limit on the Notes field. Please be succinct and condense where possible. Avoid any special or uncommon characters.

Why are my asset names and those on the platform being flagged?

Within the Platform the Asset Names need to be an exact match. This means that all details including any additional characters or symbols must be exact. It is likely that there are additional characters or symbols in the Asset Names you are uploading or are that required by the platform.

Why is my lead being flagged as a duplicate?

It is likely that you have already uploaded this lead and therefore does not need to be uploaded again. Please export your Invalid Leads, by selecting the Export Leads icon under the Actions Column and check off what you have already uploaded.  If you need further support please contact your Dentsu campaign manager with any further questions.

Why is my report coming out blank?

When pulling the report ensure you have selected the type of lead you would like to export (Valid, Invalid, Billable or All) and make sure you are selecting a date range in which you know these leads to be delivered.

Why can’t I see any Notes, Validation or Suppression Lists in the Campaign Rules?

The Campaign Manager has the ability to show any lists on the campaign. If you are expecting any lists to be shown, please contact your Campaign Manager. 

 Please Note: Some lists may not be shown due to client requirements and region restrictions.

Where can I query differences on my contract and those on the campaign?

Please check any discrepancies with your Campaign Manager, they are likely to know the exact details of what is needed. 

How can I make sure that some of my field values, such as Assets, are an exact match? 

An exact match means that the value on the lead needs to be identical to what will be accepted by the client. This means that there can be no differences in any capitalisations, no additional characters or spaces. You can confirm the accepted values by looking at the Campaign Rules.

Why don’t I have access to the campaign?

If you are new to the Oracle account you will need to take a short On-Demand certification. Once this is completed, you will have full access. Please contact [e-mail] if you have taken the certification and still have access issues.

My leads aren’t processing through, should I upload them again? 

No, you should always place a test lead through the system before you upload any bulk leads.  If your test lead is failing on any validations or is not processing, please contact your Dentsu Regional leads to investigate.

Why is there a variance in my delivered count versus Dentsu/Oracle reporting?

1. Ask your Denstu Regional lead how they are calculating your lead upload number and what final validation status they are counting. For example, Valid, Caution, Invalid, Billable.
2. Make sure you download your report from Convertr of all the leads you have uploaded, and calculate accordingly to the Dentsu report instructions.
3. Send your report to your Dentsu Regional lead so they can compare with their findings.

How can I troubleshoot setup issues with an Enterprise to Enterprise integration when my values aren’t populating?

Confirm that you have followed out step by step Enterprise to Enterprise guide exactly and have not missed any steps.

 If you are still experiencing issues, we recommend removing and adding the integration again. Finally, if you are still experiencing issues please contact [e-mail], stating the campaign IDs on both enterprises you are facing issues with.

How can I change a TAL or validation list to get leads through?

Please contact your Dentsu Regional Leads. Convertr cannot change any validation list or TAL. This can only be actioned by both Dentsu management and Oracle.

Who is my Dentsu Regional Campaign manager?

Please see your Dentsu Regional Campaign Managers below:

NAM
Umesh Sharma		[e-mail]
Ruby McQuade		[e-mail]
Frank Yen		[e-mail]

EMEA
Zoe Moore		[e-mail]
Richie Emmanuel		[e-mail]

LAD
Thiago Costa		[e-mail]
Vanessa Gomes		[e-mail]

JPAC
Germaine Ng		[e-mail]
Aarohan Dev		[e-mail]